110%
Of Global Revenue Target
Digital products/solutions, combined with service offerings, helped exceed the company’s target of $685M with an actual revenue of $754M in FY23.
With 25+ years at the intersection of product, technology, and family health, Virgil Wong builds digital platforms that deliver clarity, delightful experiences, emotional resonance, and measurable impact.
His solutions become trusted engines of transformation, informing smarter investments, streamlining operations, and elevating the healthcare experience.
Virgil’s AI‑enabled platforms now power critical journeys for health plans, Fortune 500 employers, leading consultants, and millions of individual women and families—demonstrating repeatable success across healthcare, insurance, retail, and tech.
Each product shown below embodies a disciplined, outcomes‑driven approach to product leadership.
- Incubating AI pilots with sharp KPIs that guide rapid refinement and value creation
- Translating CEO/CPO vision into strategic roadmaps that stay laser‑aligned with business goals
- Orchestrating cross‑functional collaboration across research, engineering, design, and GTM teams
- Delivering end‑to‑end results—from concept to launch, optimization, and scale
As Chief Digital Officer (Products/Solutions) at HGS, his product strategy and execution helped fuel:
$11.7M
Win with Digital Product
For sales enablement with an insurance client, including an annual subscription contract, plus other wins from $5M-$10M across industries.
6 : 1 ROI
$5.70 Rev for Every $1 Spent
Attained last fiscal year based on overall department performance using digital product suite, leveraging HR, IT, marketing, and finance systems.
25-30%
Practice Growth YoY
Over four years where Virgil was the practice lead, including products supporting over $10M in total revenue from a single client.
Transformative Digital Products for Women, Families, Health Plans, and Employers
“HGS is a superb partner to work with.”
“Their vision and strategy are completely aligned with ours, which makes our partnership harmonious. The entire team is client-centric, driven, and a joy to work with.”
Gartner Peer Insights
Agentic AI Nurse Support and Triage for Parents, Caregivers, and Families
Designed for new parents—including new moms and birthing individuals—this AI nurse triage assistant helps manage feeding, sleep, and urgent care decisions in the early weeks after childbirth.
The pediatric nurse triage AI agent is a HIPAA-compliant, voice- and text-enabled chatbot that replicates live clinical call center protocols to direct both new and experienced parents to the appropriate levels of care in real-time.
Integrated into CRM and call center workflows, the AI platform improves access, reduces unnecessary clinical volume, and enhances both operational efficiency and member satisfaction—especially for families navigating newborn care.
The solution supports secure, emotionally attuned communication across platforms, including web, phone, messaging apps, and mobile.
The product is part of Anthem’s next-generation AI engagement platform, designed to centralize member tools across claims, benefits, personalized wellness goals, fitness tracking, billing, and rewards.
Outcomes
- 23% reduction in non-emergent ER visits, improving cost efficiency and care navigation for families
- 25% reduction in unnecessary, non-emergent urgent care visits
- Increased NPS by +25, demonstrating better member satisfaction through improved access and personalization
- Omnichannel reach across voice, web, mobile, and messaging (e.g., WhatsApp, Facebook Messenger)
- 100% HIPAA-compliant, integrated into Anthem’s existing CRM and contact center systems.
Medical Avatar “Healthy Selfie” IncentaHealth Corporate Wellness
A wellness platform powered by AI and VR/AR that helps employees visualize and achieve future health states based on real-time biometric and lifestyle data
The “Healthy Selfie” Corporate Wellness solution serves as a top-tier employee benefit for its emotional resonance, intuitive UX, and personalization. It supports transtheoretical model behavior change through immersive, self-directed journeys, increasing engagement and accountability in chronic disease prevention. Medical Avatar’s work advances real-time health system (RTHS) maturity as well as health equity and access through personalization at scale.
Outcomes
- 75% of participants reduced A1C out of 77,942 total members
- 98% engagement rate with quarterly retention exceeding the company’s wellness program benchmarks:
– 65% first quarter
– 50% second quarter
– 45% third quarter
– 40% fourth quarter - 3:1 ROI (Colorado State University study, 19,538 participants)
U.S. Patent No. 10037820
- System and Method for Managing Past, Present, and Future States of Health Using Personalized 3-D Anatomical Models
- Virgil Wong and Jessica Lacson, Inventors
- Granted by the U.S. Patent and Trademark Office on March 12, 2013
- Patent Listing
HGS Workers’ Comp
AI-Enabled Claims Optimization for Safer Workplaces
Built for scale and precision, this intelligent platform streamlines workers’ compensation coding, medical bill review, and compliance workflows—reducing overpayments and ensuring regulatory accuracy.
By combining predictive analytics, certified coding expertise, and proprietary inventory management, the solution improves provider relationships, speeds up resolution times, and enhances the experience for injured employees navigating their care.
Award
2021 Cloud Computing Excellence Award Cloud Computing Magazine
Outcomes
- $70M in total savings over 3 years
- 46% reduction in interest and
penalty payouts - 10% decrease in rework/re-evaluations
- 10:1 ROI on medical-relatedness initiatives
- 40% savings from a significantly more accurate coding tool
Awards
- 2025 TMC Product of the Year Award, Customer Magazine
- 2024 Business Transformation & Operational Excellence Award
- 2023 Product of the Year Award, Business Intelligence Group
- 2023 Stevie Winner Technology Innovation Award
- 2022 AI Breakthrough Award, Best Robotic Process Innovation
HGS Agent X
A subscription-based AI platform designed to transform enterprise contact centers into personalized, high-performance service ecosystems
Agent X integrates real-time analytics, intelligent automation, and 300+ prebuilt modules to modernize service delivery, reduce friction, and improve employee and member support.
With a unified interface compatible with legacy systems, Agent X enhances onboarding, improves decision-making, and gives executives insight into workforce sentiment, engagement, and quality of service—all while scaling with ease.
Outcomes
- 30% cost savings operating budget
- 42% faster employee onboarding
- 89% increase employee retention
- 100% legacy system compatible
Gartner Consulting AI Products
As a managing partner, Virgil worked with Gartner’s Digital Growth and Transformation Practice to package and promote new AI products for employers, health plans, and consultants.
Right.AI is a Gartner Consulting solution that streamlines enterprise AI governance by guiding stakeholders through use case ideation, prioritization, and risk assessment using agentic AI and proprietary frameworks.
Built to bring clarity and control across the AI lifecycle, it helps leaders make smarter, faster decisions on which initiatives to fund, scale, or retire.
AI for Healthcare is a Gartner Consulting solution that helps healthcare organizations cut administrative costs and improve customer care through secure, AI-driven assistants that deliver real-time, accurate responses.
Product Management Leadership
Virgil consistently delivers digital products that balance empathy, efficiency, and enterprise value. His leadership spans strategy, execution, and scale—driving measurable outcomes for health plans, employers, and millions of families. He has:
Led High-Impact Product Portfolios
Directed diverse, AI-powered product portfolios from zero-to-one through scale—leveraging market insight, user feedback, and sharp KPIs to guide investment and iteration.
Unified Cross-Functional Execution
Built and empowered cross-functional teams across product, engineering, design, research, GTM, and client success—accelerating delivery with strong stakeholder alignment.
Scaled Innovation Through Smart Infrastructure
Introduced tools, playbooks, and decision frameworks that operationalized innovation, increased velocity, and elevated product quality across distributed teams.
Developed Strategy with Executive Clarity
Translated C-suite vision into clear roadmaps and repeatable product outcomes—delivering value around workforce transformation, care navigation, and family health.
HGS Business Growth Surpassed Revenue Targets
“Virgil’s product management leadership helped us surpass our annual revenue targets. His team achieved a 5.7 to 1 ROI.”
Annual company revenue for the last fiscal year hit $756M, exceeding the target by over 10%.
Total Annual Revenue Supported
Portfolio Revenue Growth
STRATEGIC PRODUCT LEADERSHIP FOR ENTERPRISE VALUE
Accelerating Growth in Women’s and Family Health
Virgil Wong brings 25+ years of experience building AI-powered digital platforms that improve access, elevate care experiences, and deliver measurable outcomes. With a focus on women’s and family health, he drives high-performing teams and insight-driven innovation across complex ecosystems—partnering with health plans, employers, and individual consumers to scale solutions that matter.
