Customer first
Customers first
An opportunity to set even higher standards of service for your customers
By moving the Post Office operation to the third floor of Tulketh Mill, HGS will create a bespoke environment for you. Light and modern, it’s a fantastic space for our team to deliver your Customer First Strategy. Flexible, scalable and secure, it will provide a platform to build for the future as we implement automation and omni-channel industry best practices.
Designed to foster collaboration, customer-centricity and creativity
This contact centre of the future was designed by Glazzard Architects, a co-operative at the forefront of simple and contextual environmental solutions. Glazzard has significant expertise creating high-quality multi-million pound master plans, such as this!
1
2
3
4
5
Tulketh Mill
From a 18th Century Cotton Mill to a 21st Century CX Centre of Excellence
Tulketh Mill has a remarkable history –
worthy of The Post Office’s own unique brand and heritage.
Tulketh Mill is one of most prominent landmarks in Preston. Built in 1905, the cotton-spinning mill generated economic growth in the community by creating hundreds of new jobs. At the time, the building was recognised for its innovative design with its distinctive red brick chimney visible for miles around.
Businesses have thrived for decades in Tulketh Mill:
HGS & Glazzard Architects worked carefully to refurbish historic features while creating a state-of-the-art business environment to include a restaurant, relaxation area, gym and offices.