ABOUT THE AUTHOR
Virgil Wong has provided research-based strategic consulting for CEOs, CIOs, CFOs, and CHROs of the largest life sciences companies in the world.
Virgil implements proven frameworks, methods, datasets, and benchmarks across a wide range of consulting capabilities.
Client Engagements
“HGS is a superb partner to work with.”
“Their vision and strategy are completely aligned with ours, which makes our partnership harmonious. The entire team is client-centric, driven, and a joy to work with.”
Gartner Peer Insights
Virgil provided strategic consulting for Anthem’s “next-generation” member engagement platform, including the development of personalized, nurse triage AI chatbots.
He also worked specifically on Anthem AI’s “Precision Insights Program (PIP),” a personalized medicine application that predicts the optimal efficacies of different diabetes medications for individual patients – based on anonymized data from Anthem’s 45 million members.
Through a strategic partnership, Virgil consulted on the application strategy, analytics, IT platforms, and program management of Kaiser’s diabetes prevention and obesity management programs.
Among other projects and initiatives, Virgil worked on the strategy, people, processes, and technologies needed to ensure consistently accurate and high-quality nurse reviews of inpatient prior authorizations.
Virgil led the process of deepening the client relationship from CX delivery to a digital consulting engagement. HGS delivered $12M in efficiency savings and 15%-20% in productivity improvements.
Through application transformation, analytics, infrastructure, and other solutions, HGS consultants re-imagined the benefit configuration process. A new case review tool prevented nearly all escalations to brokers due to missing information. RPA helped to reduce touch time from 480 minutes to only 30 minutes. We reduced re-working by 95%.
Additional Client Success
Virgil focuses on a highly collaborative approach while leveraging proven frameworks to achieve results above and beyond expectations.
22%
Improvement in IT Budget Efficiency
with ERP system streamlining benchmark analytics, enabling more strategic IT spending, pricing benchmarks, and optimized contract management
37%
Cost reduction from ERP implementation
with improved claims processing, patient data management efficiencies, and administrative workflows, enhancing overall efficiency
80%
Cloud migration cost reduction
with customized framework and automated workloads to ensure full security and privacy compliance while migrating over 3,000 Anthem apps
HGS Business Growth Surpassed Revenue Targets
“Virgil’s strategic account planning helped lead us to surpass our annual revenue targets. And his team achieved a 5.7 to 1 ROI.”
Annual company revenue for FY23 hit $756M, exceeding our target by over 10%.
Total Annual Revenue Supported
Portfolio Revenue Growth
Comments or Questions?
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