110%
Attainment of Global Revenue Target
Digital health products and AI helped exceed $685M target goal with $754M in revenue (10% increase)
Virgil Wong builds products that empower patients and inspire human-centric care.
For over 25 years, he has partnered with leading providers and health plans to engage patients, minimize friction, and enhance the overall healthcare experience.
Virgil’s AI-enabled platforms optimize every step of the customer journey, with repeatable wins in activation, point-of-care, population health (SDOH), and transitions of care.
Virgil’s patient engagement product leadership focuses on:
- Running lean test-and-learn pilots with clear KPIs and guardrails to prove value fast
- Turning CEO/COO intent into EHR-native PRDs and patient-centric roadmaps tied to OKRs and value-based metrics
- Leading integrated teams across Research, Engineering, Design, Data, and Go-to-Market to ship safely and at pace
- Owning the lifecycle end-to-end (discovery, launch, optimization, and scale) with market-proven pricing/packaging and in-network growth
As HGS Global Chief Digital Officer, AI Products, Virgil’s product leadership helped fuel:
$11.7M
New Win with Digital Product Innovation
Sales enablement for a national insurer with subscription; additional $5–$10M wins across sectors.
6 : 1 ROI
$5.70 Revenue for Every $1.00 Invested
Delivered through cross-functional collaboration in developing the digital product suite.
25-30%
Digital Experience Practice Growth YoY
Over four years as practice lead, B2B2C SaaS across activation, SDOH, and transitions of care.
Transformative Digital Products for Millions of Patients and Their Families
“HGS is a superb partner to work with.”
“Their vision and strategy are completely aligned with ours, which makes our partnership harmonious. The entire team is client-centric, driven, and a joy to work with.”
Gartner Peer Insights
Agentic AI Nurse Support and Triage for Parents, Caregivers, and Families
The pediatric nurse triage AI agent is a HIPAA-compliant, voice- and text-enabled chatbot that replicated live clinical call center protocols to direct new parents to appropriate levels of care in real time.
Integrated into CRM and call center workflows, the AI platform improved access, reduced unnecessary clinical volume, and enhanced both operational efficiency and member satisfaction—especially for families navigating newborn care.
The solution supported secure, emotionally attuned communication across platforms, including web, phone, messaging apps, and mobile. The product was built as part of Anthem’s next-generation AI engagement platform, which centralized member tools across provider access, claims, benefits, personalized wellness goals, fitness tracking, billing, and rewards.
Outcomes
- CAHPS top-box +6 pts (12 mos) on access/experience (Getting Care Quickly, Customer Service, Plan Rating).
- HEDIS gains (12–24 mos) on PPC – Prenatal & Postpartum Care, Avoided ED (AMB), and Follow-Up After ED.
- +12 pts in in-network match-to-book (pediatric specialists) → stronger retention/steerage.
- 37% faster time-to-care from first contact to scheduled visit → improved access/activation.
- 23% fewer non-emergent ED visits → reduced avoidable utilization via guided navigation.
- 25% fewer unnecessary urgent care visits → optimized site of care and cost.
- +25 NPS lift → improved CAHPS drivers (access, communication, overall plan rating).
Medical Avatar “Healthy Selfie” IncentaHealth Corporate Wellness
A wellness platform powered by AI and VR/AR that helps employees visualize and achieve future health states based on real-time biometric and lifestyle data
The “Healthy Selfie” Corporate Wellness solution serves as a top-tier employee benefit for its emotional resonance, intuitive UX, and personalization. It supports transtheoretical model behavior change through immersive, self-directed journeys, increasing engagement and accountability in chronic disease prevention. Medical Avatar’s work advances real-time health system (RTHS) maturity as well as health equity and access through personalization at scale.
Outcomes
- 75% of participants reduced A1C out of 77,942 total members
- 98% engagement rate with quarterly retention exceeding the company’s wellness program benchmarks:
– 65% first quarter
– 50% second quarter
– 45% third quarter
– 40% fourth quarter - 28% overall adherence improvement
for patients taking A1C medications - 3:1 ROI (Colorado State University study, 19,538 participants)
U.S. Patent No. 10037820
- System and Method for Managing Past, Present, and Future States of Health Using Personalized 3-D Anatomical Models
- Virgil Wong and Jessica Lacson, Inventors
- Granted by the U.S. Patent and Trademark Office on March 12, 2013
- Patent Listing
HGS Workers’ Comp
AI-Enabled Claims Optimization for Safer Workplaces
Built for scale and precision, this intelligent platform streamlines workers’ compensation coding, medical bill review, and compliance workflows—reducing overpayments and ensuring regulatory accuracy.
By combining predictive analytics, certified coding expertise, and proprietary inventory management, the solution improves provider relationships, speeds up resolution times, and enhances the experience for injured employees navigating their care.
Award
2021 Cloud Computing Excellence Award Cloud Computing Magazine
Outcomes
- $70M in total savings over 3 years
- 46% reduction in interest and
penalty payouts - 10% decrease in rework/re-evaluations
- 10:1 ROI on medical-relatedness initiatives
- 40% savings from a significantly more accurate coding tool
Awards
- 2025 TMC Product of the Year Award, Customer Magazine
- 2024 Business Transformation & Operational Excellence Award
- 2023 Product of the Year Award, Business Intelligence Group
- 2023 Stevie Winner Technology Innovation Award
- 2022 AI Breakthrough Award, Best Robotic Process Innovation
HGS Agent X
A subscription-based AI platform designed to reduce call center employee stress and anxiety
Agent X integrates real-time analytics, intelligent automation, and 300+ prebuilt modules to modernize service delivery, reduce friction, and improve employee and member support.
With a unified interface compatible with legacy systems, Agent X enhances onboarding, improves decision-making, and gives executives insight into workforce sentiment, engagement, and quality of service—all while scaling with ease.
Outcomes
- 30% cost savings operating budget
- 42% faster employee onboarding
- 89% increase employee retention
- 100% legacy system compatible
Gartner Consulting AI Products
As a managing partner, Virgil worked with Gartner’s Digital Growth and Transformation Practice to package and promote new AI products for health systems, hospitals, health plans, pediatrics, federal government, health plans, and international patients:
Right.AI is a Gartner Consulting solution that streamlines enterprise AI governance by guiding stakeholders through use case ideation, prioritization, and risk assessment using agentic AI and proprietary frameworks.
Built to bring clarity and control across the AI lifecycle, it helps leaders make smarter, faster decisions on which initiatives to fund, scale, or retire.
AI for Healthcare is a Gartner Consulting solution that helps healthcare organizations cut administrative costs and improve customer care through secure, AI-driven assistants that deliver real-time, accurate responses.
Product Management Leadership
Virgil ships EHR-native, AI-powered patient experiences that balance empathy, speed, and ROI. His leadership spans strategy through scale—reducing time to care and growing in-network retention for providers, plans, and millions of families. He has:
Owned EHR-Native Product Portfolios
Built and scaled from launch to scale in activation, point-of-care, population health, and transitions (self-scheduling and navigator escalation) metrics: HCAHPS, Star Ratings, readmissions, and ARR.
Unified Cross-Functional Delivery
Built and empowered PM, Engineering, Design, Research, Data, and GTM pods; shipped SMART/SSO and bi-directional EHR workflows; aligned clinicians and ops to value-based OKRs.
Scaled Innovation with Product Ops & Guardrails
Instituted PRDs, playbooks, and AI policies; enforced HIPAA/HITRUST, SOC 2, FedRAMP-ready, and WCAG/508; instrumented test-and-learn to raise velocity and quality across distributed teams.
Set Go-to-Market Strategy and Pricing
Turned CEO/COO intent into patient-centric roadmaps, pricing and packaging; prioritized access, affordability, ease-of-use, and retention while unlocking recurring revenue.
HGS Business Growth Surpassed Revenue Targets
“Virgil’s product management leadership helped us surpass our annual revenue targets. His team achieved a 5.7 to 1 ROI.”
Annual company revenue for the last fiscal year hit $756M, exceeding the target by over 10%.
Total Annual Revenue Supported
Portfolio Revenue Growth
EHR-NATIVE PATIENT PRODUCT LEADERSHIP FOR ACCESS & OUTCOMES
Accelerating Access Across Activation & Transitions
Virgil Wong builds EHR-integrated, AI-powered patient platforms that speed access, clarify costs, and improve adherence. He leads high-performing teams from strategy through scale—partnering with providers, plans, VA/DoD, and employers to ship experiment-led products that lift HCAHPS and Star Ratings, reduce readmissions, and grow in-network revenue.
