$1.2B
Divestiture of Healthcare Business
Digital transformation success increased company’s valuation for divestiture to Baring Private Equity
Access to life-changing medicine is too complicated for too many people
Virgil provides digital strategies and product leadership that simplify the path between science and the people it serves.
As Global Chief Digital Officer at HGS, Virgil’s digital strategy and product leadership fueled:
110%
Attainment of Global Revenue Target
Digital strategy helped exceed $685M target goal with $754M in revenue (10% increase)
6:1 ROI
$5.70 Revenue for Every $1.00 Invested
Delivered through cross-functional collaboration, operational excellence, and strategic transformation
25-30%
Digital Experience Practice Growth YoY
Over 4 years as practice lead, advanced new growth opportunities while aligning a network of agencies
Transformative Digital Solutions that Help Millions of Patients and Their Families
“HGS is a superb partner to work with.”
“Their vision and strategy are completely aligned with ours, which makes our partnership harmonious. The entire team is client-centric, driven, and a joy to work with.”
Gartner Peer Insights
Precision Insights Program (PIP) is a physician-facing AI platform that transformed Anthem’s 50-million-member data lake into real-time, evidence-based prescribing recommendations.
Outcomes
- 25–35% faster treatment optimization decisions in diabetes care.
- 18–25% reduction in unnecessary medication changes and lab visits.
- 0.3–0.5 A1C average improvement among patients within six months.
- 15–20% increase in physician adherence to guideline-concordant therapy.
- Projected $150M–200M annual savings in avoidable costs across member base.
- High clinician satisfaction (85%+ rated explanations as “clear and actionable”).
- Compliant with HIPAA and model interpretability standards for clinical AI tools.
I’M IN is a national platform built to make clinical research more accessible, transparent, and inclusive.
The digital strategy connected patients from underrepresented communities with relevant trials using health data, geolocation, and personal preferences — simplifying discovery while empowering informed participation.
For sponsors and CROs, it offered real-time insights into recruitment, engagement, and equity metrics across sites, aligning with emerging FDA diversity guidelines. Designed for trust, education, and scalability, I’M IN reimagined the digital front door to research participation and set a model for how data and empathy together can expand equitable access to medicine.
Outcomes
- 100% increase in participation from under-represented populations (URP) on average.
- 35% faster trial recruitment rates.
- 93% participant retention rate.
- 30% shorter enrollment cycles.
- Improved access to relevant therapies for vulnerable communities.
- Enhanced sponsor visibility into real-time recruitment data and engagement trends.
- Fully compliant with FDA diversity and data-protection standards.
- Strengthened trust and transparency through personalized education tools.
An Integrated Digital Strategy for Reimagining Patient Engagement in Global Clinical Trials
Our solution streamlined enrollment, visit tracking, and communication—bringing clarity and consistency to every touchpoint between patients, site coordinators, and sponsors.
Integrated data flows connected patient-reported outcomes, site updates, and trial metrics in real time, improving transparency and operational alignment across global sites.
By simplifying complex processes and humanizing digital interactions, the platform helped position Amgen as an early leader in patient-centric, data-driven trial innovation.
We focused on a modular engagement platform that transformed how patients and research teams connect throughout the clinical trial journey.
Outcomes
- 90% increase in participation from under-represented populations (URP) on average.
- 40% improvement in recruitment speed across trial sites.
- 90% patient retention through personalized, high-touch engagement.
- 80% of visit interactions completed via digital modules.
- 25% reduction in operational delays.
- Significant cost savings from reduced follow-up loss and site inefficiencies.
- Enhanced compliance and full audit traceability.
- Increased satisfaction among both participants and site coordinators.
- Scalable architecture adaptable to future Amgen studies.
AI to Improve Treatment Access for Parents, Caregivers, and Families
Integrated into CRM and call center workflows, the AI platform improved access and reduced unnecessary clinical volume. The digital strategy enhanced operational efficiency and member satisfaction, particularly for underserved families navigating newborn and perinatal care.
The pediatric nurse triage AI agent Virgil created is a HIPAA-compliant, voice- and text-enabled chatbot that replicated live clinical call center protocols to direct new parents to appropriate levels of care in real time.
The solution supported secure, emotionally attuned communication across platforms, including web, phone, messaging apps, and mobile. The product was built as part of Anthem’s next-generation AI engagement platform, which centralized member tools across provider access, claims, benefits, personalized wellness goals, fitness tracking, billing, and rewards.
Outcomes
- CAHPS top-box +6 pts (12 mos) on access/experience (Getting Care Quickly, Customer Service, Plan Rating).
- HEDIS gains (12–24 mos) on PPC – Prenatal & Postpartum Care, Avoided ED (AMB), and Follow-Up After ED.
- +12 pts in in-network match-to-book (pediatric specialists) → stronger retention/steerage.
- 37% faster time-to-care from first contact to scheduled visit → improved access/activation.
- 23% fewer non-emergent ED visits → reduced avoidable utilization via guided navigation.
- 25% fewer unnecessary urgent care visits → optimized site of care and cost.
- +25 NPS lift → improved CAHPS drivers (access, communication, overall plan rating).
Medical Avatar “Healthy Selfie” IncentaHealth Community Health Programs
A digital strategy to support prediabetic patients in underserved communities with AI-powered, personalized health coaching and support.
The “Healthy Selfie” helps patients visualize and achieve future health states based on real-time biometric and lifestyle data. It supports behavior change through immersive, self-directed journeys, increasing engagement and accountability in chronic disease prevention. Medical Avatar advances the maturity of real-time health systems (RTHS) as well as health equity and access through personalization at scale.
Outcomes
- 75% of participants reduced A1C out of 77,942 total members
- 98% engagement rate with quarterly retention exceeding the company’s wellness program benchmarks:
– 65% first quarter
– 50% second quarter
– 45% third quarter
– 40% fourth quarter - 28% overall adherence improvement
for patients taking A1C medications - 3:1 ROI (Colorado State University study, 19,538 participants)
U.S. Patent No. 10037820
- System and Method for Managing Past, Present, and Future States of Health Using Personalized 3-D Anatomical Models
- Virgil Wong and Jessica Lacson, Inventors
- Granted by the U.S. Patent and Trademark Office on March 12, 2013
- Patent Listing
HGS Workers’ Comp
AI-Enabled Claims Optimization for Safer Workplaces
Built for scale and precision, this intelligent platform streamlines workers’ compensation coding, medical bill review, and compliance workflows—reducing overpayments and ensuring regulatory accuracy.
By combining predictive analytics, certified coding expertise, and proprietary inventory management, the solution improves provider relationships, speeds up resolution times, and enhances the experience for injured employees navigating their care.
Award
2021 Cloud Computing Excellence Award Cloud Computing Magazine
Outcomes
- $70M in total savings over 3 years
- 46% reduction in interest and
penalty payouts - 10% decrease in rework/re-evaluations
- 10:1 ROI on medical-relatedness initiatives
- 40% savings from a significantly more accurate coding tool
Awards
- 2025 TMC Product of the Year Award, Customer Magazine
- 2024 Business Transformation & Operational Excellence Award
- 2023 Product of the Year Award, Business Intelligence Group
- 2023 Stevie Winner Technology Innovation Award
- 2022 AI Breakthrough Award, Best Robotic Process Innovation
HGS Agent X
A subscription-based AI platform designed to reduce call center employee stress and anxiety
Agent X integrates real-time analytics, intelligent automation, and 300+ prebuilt modules to modernize service delivery, reduce friction, and improve employee and member support.
With a unified interface compatible with legacy systems, Agent X enhances onboarding, improves decision-making, and gives executives insight into workforce sentiment, engagement, and quality of service—all while scaling with ease.
Outcomes
- 30% cost savings operating budget
- 42% faster employee onboarding
- 89% increase employee retention
- 100% legacy system compatible
Gartner Consulting AI Products
As Managing Partner, Virgil worked with Gartner’s Digital Growth and Transformation Practice to package and promote new AI products for life science organizations.
Right.AI is a Gartner Consulting solution that streamlines enterprise AI governance by guiding stakeholders through use case ideation, prioritization, and risk assessment using agentic AI and proprietary frameworks.
Built to bring clarity and control across the AI lifecycle, it helps leaders make smarter, faster decisions on which initiatives to fund, scale, or retire.
AI for Healthcare and Life Science is a Gartner Consulting solution that helps healthcare organizations cut administrative costs and improve customer care through secure, AI-driven assistants that deliver real-time, accurate responses.
Integrated Digital Solutions for Access and Impact
Virgil connects science, design, and data to ensure every patient benefits from life-changing medicine.
He accelerates this mission through unified digital ecosystems that expand reach, build trust, and improve outcomes.
Life Science Access Expertise
Guided digital strategies for top pharma brands to streamline access, reduce friction, and align patient, provider, and payer experiences.
Omnichannel and Data Integration
Built scalable digital platforms that merge real-world data and omnichannel engagement to power precise, personalized activation.
AI-Driven Personalization and Insight
Applied AI and predictive analytics to anticipate needs, guide decisions, and deliver measurable impact across commercial and clinical settings.
Human-Centered Experience Design
Led cross-functional teams translating complex science into intuitive, empathetic digital experiences that strengthen trust and adoption.
HGS Business Growth Surpassed Revenue Targets
“Virgil’s unifying, integrated digital strategy and product leadership helped us surpass our annual revenue targets. His team achieved a 6 to 1 ROI.”
Annual company revenue for the last fiscal year hit $756M, exceeding the target by over 10%.
Total Annual Revenue Supported
Portfolio Revenue Growth
Driving Measurable Impact at Scale
Accelerating Access Through Data, Empathy, and Innovation
Virgil’s mission is to empower organizations to make life-changing medicine available to all. He brings the strategic vision, technical depth, and human focus to unify a digital ecosystem, expand reach, and deliver results that matter—to patients, partners, and the bottom line.
