110%
Of Global Revenue Target
Digital products and solutions, paired with services, helped exceed a $685M goal with $754M.
At the intersection of product, technology, and family mental health, Virgil Wong builds patient platforms that create confidence, humane experiences, and measurable gains in access and retention.
His products operate as trusted access engines—guiding smarter investment, reducing friction, and improving patient experience.
Virgil’s AI-enabled platforms power journeys for payers, providers, Fortune 500 employers, and millions of families, with repeatable wins across healthcare, insurance, retail, and tech.
Each case in this portfolio shows a hypothesis-driven, metrics-tight approach to shipping patient products:
- Running lean test-and-learn pilots with clear KPIs and guardrails to prove value rapidly
- Turning CEO/CPO intent into patient-centric roadmaps tied to measurable objectives and outcomes
- Leading integrated teams across Research, Engineering, Design, Data, and Go-to-Market
- Owning the lifecycle end-to-end—discovery, launch, optimization, and scale
As Chief Digital Officer (Products/Solutions) at HGS, his product strategy and execution helped fuel:
$11.7M
Win with Digital Product
Sales enablement for a national insurer with subscription; additional $5–$10M wins across sectors.
6 : 1 ROI
$5.70 Rev for Every $1 Spent
Delivered through cross-functional collaboration in developing the digital product suite.
25-30%
Practice Growth YoY
Over four years as practice lead, including products supporting more than $10M from a single client.
Transformative Digital Products for Millions of Patients and Their Families
“HGS is a superb partner to work with.”
“Their vision and strategy are completely aligned with ours, which makes our partnership harmonious. The entire team is client-centric, driven, and a joy to work with.”
Gartner Peer Insights
Agentic AI Nurse Support and Triage for Parents, Caregivers, and Families
Designed for new parents—including new moms and birthing individuals—this AI nurse triage assistant helps manage feeding, sleep, and urgent care decisions in the early weeks after childbirth.
The pediatric nurse triage AI agent is a HIPAA-compliant, voice- and text-enabled chatbot that replicates live clinical call center protocols to direct both new and experienced parents to the appropriate levels of care in real-time.
Integrated into CRM and call center workflows, the AI platform improves access, reduces unnecessary clinical volume, and enhances both operational efficiency and member satisfaction—especially for families navigating newborn care.
The solution supports secure, emotionally attuned communication across platforms, including web, phone, messaging apps, and mobile.
The product is part of Anthem’s next-generation AI engagement platform, designed to centralize member tools across claims, benefits, personalized wellness goals, fitness tracking, billing, and rewards.
Outcomes
- +12 percentage points of absolute lift match to book (for pediatric specialists)
- 23% reduction in non-emergent ER visits, improving cost efficiency and care navigation for families
- 25% reduction in unnecessary, non-emergent urgent care visits
- Increased NPS by +25, demonstrating better member satisfaction through improved access and personalization
- Omnichannel reach across voice, web, mobile, and messaging (e.g., WhatsApp, Facebook Messenger)
- 100% HIPAA-compliant, integrated into Anthem’s existing CRM and contact center systems.
Medical Avatar “Healthy Selfie” IncentaHealth Corporate Wellness
A wellness platform powered by AI and VR/AR that helps employees visualize and achieve future health states based on real-time biometric and lifestyle data
The “Healthy Selfie” Corporate Wellness solution serves as a top-tier employee benefit for its emotional resonance, intuitive UX, and personalization. It supports transtheoretical model behavior change through immersive, self-directed journeys, increasing engagement and accountability in chronic disease prevention. Medical Avatar’s work advances real-time health system (RTHS) maturity as well as health equity and access through personalization at scale.
Outcomes
- 75% of participants reduced A1C out of 77,942 total members
- 98% engagement rate with quarterly retention exceeding the company’s wellness program benchmarks:
– 65% first quarter
– 50% second quarter
– 45% third quarter
– 40% fourth quarter - 28% overall adherence improvement
for patients taking A1C medications - 3:1 ROI (Colorado State University study, 19,538 participants)
U.S. Patent No. 10037820
- System and Method for Managing Past, Present, and Future States of Health Using Personalized 3-D Anatomical Models
- Virgil Wong and Jessica Lacson, Inventors
- Granted by the U.S. Patent and Trademark Office on March 12, 2013
- Patent Listing
HGS Workers’ Comp
AI-Enabled Claims Optimization for Safer Workplaces
Built for scale and precision, this intelligent platform streamlines workers’ compensation coding, medical bill review, and compliance workflows—reducing overpayments and ensuring regulatory accuracy.
By combining predictive analytics, certified coding expertise, and proprietary inventory management, the solution improves provider relationships, speeds up resolution times, and enhances the experience for injured employees navigating their care.
Award
2021 Cloud Computing Excellence Award Cloud Computing Magazine
Outcomes
- $70M in total savings over 3 years
- 46% reduction in interest and
penalty payouts - 10% decrease in rework/re-evaluations
- 10:1 ROI on medical-relatedness initiatives
- 40% savings from a significantly more accurate coding tool
Awards
- 2025 TMC Product of the Year Award, Customer Magazine
- 2024 Business Transformation & Operational Excellence Award
- 2023 Product of the Year Award, Business Intelligence Group
- 2023 Stevie Winner Technology Innovation Award
- 2022 AI Breakthrough Award, Best Robotic Process Innovation
HGS Agent X
A subscription-based AI platform designed to reduce call center employee stress and anxiety
Agent X integrates real-time analytics, intelligent automation, and 300+ prebuilt modules to modernize service delivery, reduce friction, and improve employee and member support.
With a unified interface compatible with legacy systems, Agent X enhances onboarding, improves decision-making, and gives executives insight into workforce sentiment, engagement, and quality of service—all while scaling with ease.
Outcomes
- 30% cost savings operating budget
- 42% faster employee onboarding
- 89% increase employee retention
- 100% legacy system compatible
Gartner Consulting AI Products
As a managing partner, Virgil worked with Gartner’s Digital Growth and Transformation Practice to package and promote new AI products for patients, providers, payers, and employers.
Right.AI is a Gartner Consulting solution that streamlines enterprise AI governance by guiding stakeholders through use case ideation, prioritization, and risk assessment using agentic AI and proprietary frameworks.
Built to bring clarity and control across the AI lifecycle, it helps leaders make smarter, faster decisions on which initiatives to fund, scale, or retire.
AI for Healthcare is a Gartner Consulting solution that helps healthcare organizations cut administrative costs and improve customer care through secure, AI-driven assistants that deliver real-time, accurate responses.
Product Management Leadership
Virgil ships patient experiences that balance empathy, speed, and value. His leadership spans strategy through scale—cutting time to care and lifting match-to-book for payers, providers, and millions of families. He has:
Led High-Impact Product Portfolios
Directed net-new patient products from zero-to-one through scale—intent-aware matching, eligibility/price clarity, and rapid experiments guided by sharp KPIs.
Unified Cross-Functional Execution
Built and empowered PM, Engineering, Design, Research, Data, and GTM pods—accelerating delivery across the match to book to adhere journey with tight stakeholder alignment.
Scaled Innovation With SAFe Infrastructure
Introduced tools, playbooks, and guardrails (HIPAA, SOC 2, WCAG) that operationalized experimentation, increased velocity, and elevated quality across distributed teams.
Set Strategy with Executive Clarity
Translated C-suite goals into patient-centric roadmaps—prioritizing access, affordability, ease-of-use, and retention across care navigation and integrated mental health.
HGS Business Growth Surpassed Revenue Targets
“Virgil’s product management leadership helped us surpass our annual revenue targets. His team achieved a 5.7 to 1 ROI.”
Annual company revenue for the last fiscal year hit $756M, exceeding the target by over 10%.
Total Annual Revenue Supported
Portfolio Revenue Growth
PATIENT PRODUCT LEADERSHIP FOR ACCESS & OUTCOMES
Accelerating Access in Mental and Family Health
Virgil Wong builds AI-enabled patient platforms that speed access, clarify costs, and improve adherence. He leads high-performing teams across strategy, execution, and scale—partnering with payers, providers, employers, and millions of families to ship experiment-led products that deliver measurable impact.
