$1.2B
Divestiture of Healthcare Business
Cost optimization and digital transformation increased valuation for divestiture to Baring PE
HCLS orgs struggle to modernize fragmented workflows — and accelerate platform adoption at scale.
Virgil drives clarity, adoption, and measurable growth by unifying C-suite alignment, AI strategy, and enterprise workflow transformation.
As Global Chief Digital Officer at HGS, Virgil delivered enterprise-level transformation results:
110%
Attainment of Global Revenue Target
Strategic alignment and AI initiatives exceeded our $685M target, reaching $754M in revenue
6:1 ROI
$5.70 Revenue for Every $1.00 Invested
Achieved through cross-functional execution, workflow automation, and strategic transformation
25-30%
Digital Experience Practice Growth YoY
Over four years as practice lead, scaled business with AI and optimized sourcing and application portfolio
Trusted by Global Healthcare & Life Sciences Leaders
“HGS is a superb partner to work with.”
“Their vision and strategy are completely aligned with ours, which makes our partnership harmonious. The entire team is client-centric, driven, and a joy to work with.”
Gartner Peer Insights
Precision Insights Program (PIP) is a physician-facing AI platform Virgil designed that transformed Anthem’s 50-million-member data lake into real-time, evidence-based prescribing recommendations.
Outcomes
- 25–35% faster treatment optimization decisions in diabetes care.
- 18–25% reduction in unnecessary medication changes and lab visits.
- 0.3–0.5 A1C average improvement among patients within six months.
- 15–20% increase in physician adherence to guideline-concordant therapy.
- Projected $150M–200M annual savings in avoidable costs across member base.
- High clinician satisfaction (85%+ rated explanations as “clear and actionable”).
- Compliant with HIPAA and model interpretability standards for clinical AI tools.
I’M IN is a national platform built with AI to make clinical research more accessible, transparent, and inclusive.
The digital strategy connected patients from underrepresented communities with relevant trials using health data, geolocation, and personal preferences — simplifying discovery while empowering informed participation.
For sponsors and CROs, it offered real-time insights into recruitment, engagement, and equity metrics across sites, aligning with emerging FDA diversity guidelines. Designed for trust, education, and scalability, I’M IN reimagined the digital front door to research participation and set a model for how data and empathy together can expand equitable access to medicine.
Outcomes
- 100% increase in participation from under-represented populations (URP) on average.
- 35% faster trial recruitment rates.
- 93% participant retention rate.
- 30% shorter enrollment cycles.
- Improved access to relevant therapies for vulnerable communities.
- Enhanced sponsor visibility into real-time recruitment data and engagement trends.
- Fully compliant with FDA diversity and data-protection standards.
- Strengthened trust and transparency through personalized education tools.
An Integrated AI Reimagining for Patient Engagement in Global Clinical Trials
Our solution streamlined enrollment, visit tracking, and communication—bringing clarity and consistency to every touchpoint between patients, site coordinators, and sponsors.
Integrated data flows connected patient-reported outcomes, site updates, and trial metrics in real time, improving transparency and operational alignment across global sites.
By simplifying complex processes and humanizing digital interactions, the platform helped position Amgen as an early leader in patient-centric, data-driven trial innovation.
We focused on a modular engagement platform that transformed how patients and research teams connect throughout the clinical trial journey.
Outcomes
- 90% increase in participation from under-represented populations (URP) on average.
- 40% improvement in recruitment speed across trial sites.
- 90% patient retention through personalized, high-touch engagement.
- 80% of visit interactions completed via digital modules.
- 25% reduction in operational delays.
- Significant cost savings from reduced follow-up loss and site inefficiencies.
- Enhanced compliance and full audit traceability.
- Increased satisfaction among both participants and site coordinators.
- Scalable architecture adaptable to future Amgen studies.
AI to Improve Treatment Access for Parents, Caregivers, and Families
Integrated into CRM and call center workflows, the AI platform improved access and reduced unnecessary clinical volume. We enhanced operational efficiency and member satisfaction, particularly for underserved families navigating newborn and perinatal care.
The pediatric nurse triage AI agent Virgil created is a HIPAA-compliant, voice- and text-enabled chatbot that replicated live clinical call center protocols to direct new parents to appropriate levels of care in real time.
The solution supported secure, emotionally attuned communication across platforms, including web, phone, messaging apps, and mobile. The product was built as part of Anthem’s next-generation AI engagement platform, which centralized member tools across provider access, claims, benefits, personalized wellness goals, fitness tracking, billing, and rewards.
Outcomes
- CAHPS top-box +6 pts (12 mos) on access/experience (Getting Care Quickly, Customer Service, Plan Rating).
- HEDIS gains (12–24 mos) on PPC – Prenatal & Postpartum Care, Avoided ED (AMB), and Follow-Up After ED.
- +12 pts in in-network match-to-book (pediatric specialists) → stronger retention/steerage.
- 37% faster time-to-care from first contact to scheduled visit → improved access/activation.
- 23% fewer non-emergent ED visits → reduced avoidable utilization via guided navigation.
- 25% fewer unnecessary urgent care visits → optimized site of care and cost.
- +25 NPS lift → improved CAHPS drivers (access, communication, overall plan rating).
Medical Avatar’s “Healthy Selfie” AI-Powered Community Health Programs
Supporting prediabetic patients in underserved communities with AI-powered, personalized health coaching and support
The “Healthy Selfie” helps patients visualize and achieve future health states based on real-time biometric and lifestyle data. It supports behavior change through immersive, self-directed journeys, increasing engagement and accountability in chronic disease prevention. Medical Avatar advances the maturity of real-time health systems (RTHS) as well as health equity and access through personalization at scale.
Outcomes
- 75% of participants reduced A1C out of 77,942 total members
- 98% engagement rate with quarterly retention exceeding the company’s wellness program benchmarks:
– 65% first quarter
– 50% second quarter
– 45% third quarter
– 40% fourth quarter - 28% overall adherence improvement
for patients taking A1C medications - 3:1 ROI (Colorado State University study, 19,538 participants)
U.S. Patent No. 10037820
- System and Method for Managing Past, Present, and Future States of Health Using Personalized 3-D Anatomical Models
- Virgil Wong and Jessica Lacson, Inventors
- Granted by the U.S. Patent and Trademark Office on July 31, 2018.
- Patent Listing
HGS AI-Enabled Medical Claims & Compliance Optimization
AI-powered automation that improves medical-claims accuracy, reduces overpayments, strengthens compliance, and accelerates care-navigation workflows for employees recovering from workplace injuries.
This enterprise-scale claims optimization platform integrates predictive analytics, medical coding intelligence, and automated case review to reduce overpayments, accelerate adjudication, and improve employee care experiences. It enhances provider collaboration, ensures regulatory accuracy, and streamlines high-volume claims operations for employer-based health programs.
Award
2021 Cloud Computing Excellence Award Cloud Computing Magazine
Outcomes
- $70M in total savings over 3 years
- 46% reduction in interest and
penalty payouts - 10% decrease in rework/re-evaluations
- 10:1 ROI on medical-relatedness initiatives
- 40% savings from a significantly more accurate coding tool
HGS Agent X
A subscription-based, AI contact center product designed to help CIOs modernize operations, accelerate service delivery, and drive enterprise-wide efficiency.
Built for scalability and rapid deployment, HGS Agent X integrates intelligent automation, real-time analytics, and over 300 pre-built tools to unify data and streamline workflows across complex IT ecosystems.
Its unified interface improves decision-making, reduces average handle time, and enables faster onboarding. CIOs gain actionable insight into performance, sentiment, and service quality while maintaining full compatibility with legacy systems. The product has achieved consistent gains in client engagement and satisfaction – evidence of a high-impact, high-value solution built to scale.
Awards
- 2025 TMC Product of the Year Award, Customer Magazine
- 2024 Business Transformation & Operational Excellence Award
- 2023 Product of the Year Award, Business Intelligence Group
- 2023 Stevie Winner Technology Innovation Award
- 2022 AI Breakthrough Award, Best Robotic Process Innovation
Outcomes
- 30% cost savings operating budget
- 42% faster employee onboarding
- 89% increase employee retention
- 100% legacy system compatible
HGS Cloud Accelerator
An automation and AI product that accelerates enterprise cloud migration with built-in tools to comply with organizational governance and security requirements.
The solution improved migration speed while ensuring compliance and operational continuity. Designed for CIOs driving digital transformation, it delivers agility, scale, and cost-efficiency at enterprise scale.
Award
2021 Cloud Computing Excellence Award Cloud Computing Magazine
Outcomes
- 80% cost reduction in implementation
- 3,000 applications migrated in 4 weeks
- 10X faster migrations (compared to a client’s initial attempts)
HGS PULSE
An AI/analytics product that gives CIOs and senior leaders real-time visibility into operational performance and customer behavior across channels.
Built on AWS with a proprietary data lake, PULSE aggregates and cleans unstructured data from dozens of sources into one custom dashboard.
Predictive analytics forecast customer churn, optimize workforce planning, and identify call drivers to enable proactive customer interventions. PULSE elevates contact center operations into strategic levers for growth. By turning data into decisions, it empowers CIOs to align CX with measurable outcomes.
Awards
- 2020 TMC CX Innovation Award, Customer Magazine
- 2020 Cloud Computing Excellence Award for Most Effective Use of Cloud
- 2020 Golden Bridge Award Business World for Innovative Use of AI, ML, and NLP
Outcomes
- 40% increase in reporting efficiency
- 25% reduction in manual effort overall
- 500 manual reports automated
- 200,000 manual hours re-allocated
- 119 KPIs tracked across business units
Gartner Consulting AI Products
As Managing Partner, Virgil worked with Gartner’s Digital Growth and Transformation Practice to package and promote new AI products for CIOs and CxOs.
Right.AI is a Gartner Consulting solution that streamlines enterprise AI governance by guiding stakeholders through use case ideation, prioritization, and risk assessment using agentic AI and proprietary frameworks.
Built to bring clarity and control across the AI lifecycle, it helps leaders make smarter, faster decisions on which initiatives to fund, scale, or retire.
AI for Healthcare and Life Science is a Gartner Consulting solution that helps healthcare organizations cut administrative costs and improve customer care through secure, AI-driven assistants that deliver real-time, accurate responses.
Virgil’s Core Expertise that Accelerates HCLS Growth
Clear, repeatable strengths that drive faster platform adoption, NNACV growth, and durable enterprise outcomes:
C-Suite Alignment & GTM Leadership
Drives unified motions, aligns executives, and speeds enterprise adoption
AI-Enabled Enterprise Transformation
Designs scalable workflows that reduce friction, elevate CX, and unlock ROI
Platform & Portfolio Expansion
Builds repeatable plays that boost NNACV, expand use cases, and grow accounts
Industry-Grade Insight & Execution
Translates complex HCLS needs into clear decisions, outcomes, and velocity
Accelerating Enterprise Growth & Operational Efficiency at HGS
“Virgil’s exceptional technology leadership and AI strategy helped us outperform annual revenue goals, while his team delivered a 6:1 ROI through scalable digital transformation.”
HGS achieved $756M in annual revenue, surpassing the target by more than 10% through disciplined GTM strategy, AI modernization, and cross-enterprise alignment.
Total Annual Revenue Impact (10% Over Target)
Digital & AI Practice Revenue Growth
Global HCLS GTM Leadership
Turning Wall-to-Wall Platform Potential into Industry-Wide Impact
With a record of driving 25–30% YoY revenue growth, 2–3x multi-workflow platform adoption, and orchestrating complex GTM motions across providers, payers, and life sciences, Virgil brings the leadership, credibility, and execution discipline to scale an HCLS industry business to its next stage of growth.
