110%
Of Global Revenue Target
Digital products/solutions, combined with service offerings, helped exceed the company’s target of $685M with an actual revenue of $754M in FY23.
With 29 years of experience leading cross-functional teams and enterprise products, Virgil Wong delivers solutions that HR leaders depend on for clarity, action, and impact.
These digital products are trusted engines of enterprise transformation. CHROs use them to prioritize investments, streamline operations, and stay ahead of disruption.
Each product featured here reflects a rigorously strategic approach to product management:
- Incubating pilots using key business metrics to drive refinement and value
- Applying insight frameworks to align solutions with CHRO priorities
- Leading cross-functional collaboration across research, engineering, and sales
- Delivering measurable outcomes across the full product lifecycle
Virgil’s work spans AI, automation, immersive tech, and cloud platforms across industries including finance, insurance, retail, and tech. As Chief Digital Officer – Product and Solutions, his leadership has contributed to:
$11.7M
Win with Digital Product
For sales enablement with an insurance client, including an annual subscription contract, plus other wins from $5M-$10M across industries.
6 : 1 ROI
$5.70 Rev for Every $1 Spent
Attained in FY23 based on overall department performance using digital product suite, leveraging HR, IT, marketing, and finance systems.
25-30%
Practice Growth YoY
Over four years where Virgil was the practice lead, including products supporting over $10M in total revenue from a single client.
Award-winning Digital Products for
Chief Human Resources Officers
“HGS is a superb partner to work with.”
“Their vision and strategy are completely aligned with ours, which makes our partnership harmonious. The entire team is client-centric, driven, and a joy to work with.”
Gartner Peer Insights
HGS Agent X
A subscription-based, AI contact center product designed to help CHROs modernize operations, accelerate service delivery, and drive enterprise-wide efficiency.
Built for scalability and rapid deployment, HGS Agent X integrates intelligent automation, real-time analytics, and over 300 pre-built tools to unify data and streamline workflows across complex technology ecosystems.
Its unified interface improves decision-making, reduces average handle time, and enables faster onboarding. Executives gain critical insight into workforce sentiment, service quality, and engagement—while ensuring full compatibility with legacy HR and IT platforms. The product has achieved consistent gains in client engagement and satisfaction – evidence of a high-impact, high-value solution built to scale.
Awards
- 2025 TMC Product of the Year Award, Customer Magazine
- 2024 Business Transformation & Operational Excellence Award
- 2023 Product of the Year Award, Business Intelligence Group
- 2023 Stevie Winner Technology Innovation Award
- 2022 AI Breakthrough Award, Best Robotic Process Innovation
Outcomes
- 30% cost savings operating budget
- 42% faster employee onboarding
- 89% increase employee retention
- 100% legacy system compatible
HGS Workers’ Comp
An AI-enabled coding and claims optimization product that helps HR leaders (as well as large payers) improve medical bill review accuracy, reduce overpayments, and increase efficiency across all workers’ compensation operations.
Built for scalability, the solution combines certified coding expertise, predictive analytics, and workflow automation to evaluate medical necessity, relatedness, and appropriateness. A proprietary inventory management tool ensures compliance within state-mandated timelines while minimizing interest and penalty exposure. HGS Workers’ Comp enhanced cost control, provider relations, and member satisfaction.
Award
2021 Cloud Computing Excellence Award Cloud Computing Magazine
Outcomes
- $70M in total savings over 3 years
- 46% reduction in interest and
penalty payouts - 10% decrease in rework/re-evaluations
- 10:1 ROI on medical-relatedness initiatives
- 40% savings from a significantly more accurate coding tool
HGS supported CHROs with larger digital transformation and AI products.
Virgil provided strategic consulting for Anthem’s AI-based, next-generation member engagement platform, which consolidated tools and resources for:
- Claims and Benefits
- Health and Wellness Programs
- Personalized Goals
- Health News and Recommendations
- Billing Statements
- Fitness Tracking Data
- Incentives and Rewards
The initiative also included the development of personalized nurse triage AI agents. These HIPAA-compliant virtual agents replicated live call center protocols to guide patients toward appropriate levels of care – whether primary, urgent, or emergency –via web, phone, and messaging platforms.
Integrated into CRM and call center systems, the solution improved access, reduced unnecessary clinical volume, and enhanced member experience.
A pediatric version, Anthem’s A15 chatbot, supported new parents with real-time guidance and connectivity to their child’s care team.
He also worked specifically on Anthem AI’s “Precision Insights Program (PIP),” a personalized medicine application that predicts the optimal efficacies of different diabetes medications for individual patients – based on anonymized data from Anthem’s 45 million members.
HGS PULSE
An AI-powered people analytics platform that gives CHROs and senior HR leaders real-time visibility into workforce performance, employee behavior, and engagement across channels.
Built on AWS with a proprietary data lake, PULSE unifies and cleans unstructured HR and operational data from dozens of sources into one customizable dashboard.
Predictive analytics help forecast attrition, optimize workforce planning, and uncover drivers of employee sentiment—enabling proactive HR interventions. PULSE transforms HR from a support function into a strategic growth enabler by turning data into actionable insights aligned with measurable outcomes.
Awards
- 2020 TMC Innovation Award
- 2020 Cloud Computing Excellence Award for Most Effective Use of Cloud
- 2020 Golden Bridge Award Business World for Innovative Use of AI, ML, and NLP
Outcomes
- 40% increase in reporting efficiency
- 25% reduction in manual effort overall
- 500 manual reports automated
- 200,000 manual hours re-allocated
- 119 KPIs tracked across business units
Gartner Consulting AI Products
As a managing partner, Virgil worked with Gartner Consulting’s Digital Growth and Transformation Practice to package and promote new AI products.
Right.AI is a Gartner Consulting solution that streamlines enterprise AI governance by guiding stakeholders through use case ideation, prioritization, and risk assessment using agentic AI and proprietary frameworks.
Built to bring clarity and control across the AI lifecycle, it helps leaders make smarter, faster decisions on which initiatives to fund, scale, or retire.
AI for Healthcare is a Gartner Consulting solution that helps healthcare organizations cut administrative costs and improve customer care through secure, AI-driven assistants that deliver real-time, accurate responses.
HGS Business Growth Surpassed Revenue Targets
“Virgil’s product management leadership helped us surpass our annual revenue targets. His team achieved a 5.7 to 1 ROI.”
Annual company revenue for FY23 hit $756M, exceeding the target by over 10%.
Total Annual Revenue Supported
Portfolio Revenue Growth
STRATEGIC PRODUCT LEADERSHIP FOR ENTERPRISE VALUE
Accelerating Growth Through CHRO-Aligned Solutions
Virgil Wong’s three decades of executive product leadership reflect a deep understanding of the CHRO’s evolving role—delivering enterprise-grade solutions that translate complex business needs into scalable outcomes. His work drives sustained growth, maximizes client value, and positions organizations to lead with confidence across every layer of HR strategy:
