110%
Of Global Revenue Target
Digital health products and AI helped exceed $685M target goal with $754M in revenue.
Healthcare systems increasingly struggle to deliver safe, timely care at scale
Virgil builds product platforms that align patient access, clinical capacity, and sustainable economics.
As Chief Digital Officer of HGS, Virgil’s design and product leadership contributed to:
$11.7M
ARR Win with Digital Product
Sales enablement for a national insurer, plus additional $5–$10M client wins.
6:1 ROI
$5.70 Rev for Every $1 Spent
Delivered through cross-functional collaboration with the digital product suite.
+25%
Practice Growth Year-Over-Year
Over four years as practice lead across digital healthcare consumer products.
$1.2B
Divestiture to Baring Private Equity
Led healthcare portfolio transformation to improve market-readiness and ROI.
Transformative Digital Products for Millions of Patients and Their Families
“HGS is a superb partner to work with.”
“Their vision and strategy are completely aligned with ours, which makes our partnership harmonious. The entire team is client-centric, driven, and a joy to work with.”
Gartner Peer Insights
Precision Insights Program (PIP) is a physician-facing AI platform that transformed Anthem’s 50-million-member data lake into real-time, evidence-based prescribing recommendations.
Outcomes
- 25–35% faster treatment optimization decisions in diabetes care.
- 18–25% reduction in unnecessary medication changes and lab visits.
- 0.3–0.5 A1C average improvement among patients within six months.
- 15–20% increase in physician adherence to guideline-concordant therapy.
- Projected $150M–200M annual savings in avoidable costs across member base.
- High clinician satisfaction (85%+ rated explanations as “clear and actionable”).
- Compliant with HIPAA and model interpretability standards for clinical AI tools.
Agentic AI Nurse Support and Triage for Parents, Caregivers, and Families
The pediatric nurse triage AI agent is a HIPAA-compliant, voice- and text-enabled chatbot that replicated live clinical call center protocols to direct new parents to appropriate levels of care in real time.
Integrated into CRM and call center workflows, the AI platform improved access, reduced unnecessary clinical volume, and enhanced both operational efficiency and member satisfaction—especially for families navigating newborn care.
The solution supported secure, emotionally attuned communication across platforms, including web, phone, messaging apps, and mobile. The product was built as part of Anthem’s next-generation AI engagement platform, which centralized member tools across provider access, claims, benefits, personalized wellness goals, fitness tracking, billing, and rewards.
Outcomes
- CAHPS top-box +6 pts (12 mos) on access/experience (Getting Care Quickly, Customer Service, Plan Rating).
- HEDIS gains (12–24 mos) on PPC – Prenatal & Postpartum Care, Avoided ED (AMB), and Follow-Up After ED.
- +12 pts in in-network match-to-book (pediatric specialists) → stronger retention/steerage.
- 37% faster time-to-care from first contact to scheduled visit → improved access/activation.
- 23% fewer non-emergent ED visits → reduced avoidable utilization via guided navigation.
- 25% fewer unnecessary urgent care visits → optimized site of care and cost.
- +25 NPS lift → improved CAHPS drivers (access, communication, overall plan rating).
Medical Avatar “Healthy Selfie” IncentaHealth Corporate Wellness
A wellness platform powered by AI and VR/AR that helps employees visualize and achieve future health states based on real-time biometric and lifestyle data
The “Healthy Selfie” Corporate Wellness solution serves as a top-tier employee benefit for its emotional resonance, intuitive UX, and personalization. It supports transtheoretical model behavior change through immersive, self-directed journeys, increasing engagement and accountability in chronic disease prevention. Medical Avatar’s work advances real-time health system (RTHS) maturity as well as health equity and access through personalization at scale.
Outcomes
- 75% of participants reduced A1C out of 77,942 total members
- 98% engagement rate with quarterly retention exceeding the company’s wellness program benchmarks:
– 65% first quarter
– 50% second quarter
– 45% third quarter
– 40% fourth quarter - 28% overall adherence improvement
for patients taking A1C medications - 3:1 ROI (Colorado State University study, 19,538 participants)
U.S. Patent No. 10037820
- System and Method for Managing Past, Present, and Future States of Health Using Personalized 3-D Anatomical Models
- Virgil Wong and Jessica Lacson, Inventors
- Granted by the U.S. Patent and Trademark Office on March 12, 2013
- Patent Listing
HGS Agent X
A subscription-based AI platform designed to reduce healthcare call center employee stress and anxiety
Agent X integrates real-time analytics, intelligent automation, and 300+ prebuilt modules to modernize service delivery, reduce friction, and improve employee and member support.
With a unified interface compatible with legacy systems, Agent X enhances onboarding, improves decision-making, and gives executives insight into workforce sentiment, engagement, and quality of service—all while scaling with ease.
Outcomes
- 30% cost savings operating budget
- 42% faster employee onboarding
- 89% increase employee retention
- 100% legacy system compatible
Awards
- 2025 TMC Product of the Year Award, Customer Magazine
- 2024 Business Transformation & Operational Excellence Award
- 2023 Product of the Year Award, Business Intelligence Group
- 2023 Stevie Winner Technology Innovation Award
- 2022 AI Breakthrough Award, Best Robotic Process Innovation
I’M IN is a national platform built with AI to make clinical research more accessible, transparent, and inclusive.
The digital strategy connected patients from underrepresented communities with relevant trials using health data, geolocation, and personal preferences — simplifying discovery while empowering informed participation.
For sponsors and CROs, it offered real-time insights into recruitment, engagement, and equity metrics across sites, aligning with emerging FDA diversity guidelines. Designed for trust, education, and scalability, I’M IN reimagined the digital front door to research participation and set a model for how data and empathy together can expand equitable access to medicine.
Outcomes
- 100% increase in participation from under-represented populations (URP) on average.
- 35% faster trial recruitment rates.
- 93% participant retention rate.
- 30% shorter enrollment cycles.
- Improved access to relevant therapies for vulnerable communities.
- Enhanced sponsor visibility into real-time recruitment data and engagement trends.
- Fully compliant with FDA diversity and data-protection standards.
- Strengthened trust and transparency through personalized education tools.
Weill Cornell Medicine’s Environmental Geriatrics
A grant-based XR project to train caregivers of seniors with cognitive and mobility issues and vision-impairment
This XR training module helps caregivers see how a home environment can appear to a person with cataracts, glaucoma, macular degeneration, or diabetic retinopathy (at different levels of severity). The caregiver can then make adjustments in the space to avoid falls and help with mobility and navigation.
The Environmental Geriatrics course includes dozens of XR modules to help caregivers better empathize with seniors while optimizing their living spaces. Virgil led the digital/XR team (including Josh Hester, designer, and Mike Sachs, PM), collaborating with Rosemary Bakker, Research Associate in Gerontologic Design at Weill Cornell Medicine.
XR Skullbase Neurosurgery Training
A haptic, mixed-reality surgical training and interactive virtual dissection
This XR system simulates skull base neurosurgery procedures, including haptic feedback and assessment of surgical performance. It has trained 200 neurosurgeons from 57 countries via the skull-base fellowship, combining cadaveric work and VR simulation. Virgil led the team supporting Dr. Antonio Bernardo with design, coding, and other digital production services for this program.
Outcomes
- +58.8% average skills improvement
- +80.4% improvement in skull-base navigation
- 98.5% would recommend the program
HGS PULSE
An AI/analytics product that gives CIOs and senior leaders real-time visibility into operational performance and customer behavior across channels.
Built on AWS with a proprietary data lake, PULSE aggregates and cleans unstructured data from dozens of sources into one custom dashboard.
Predictive analytics forecast customer churn, optimize workforce planning, and identify call drivers to enable proactive customer interventions. PULSE elevates contact center operations into strategic levers for growth. By turning data into decisions, it empowers CIOs to align CX with measurable outcomes.
Awards
- 2020 TMC CX Innovation Award, Customer Magazine
- 2020 Cloud Computing Excellence Award for Most Effective Use of Cloud
- 2020 Golden Bridge Award Business World for Innovative Use of AI, ML, and NLP
Outcomes
- 40% increase in reporting efficiency
- 25% reduction in manual effort overall
- 500 manual reports automated
- 200,000 manual hours re-allocated
- 119 KPIs tracked across business units
Gartner Consulting AI Products
As a managing partner, Virgil worked with Gartner’s Digital Growth and Transformation Practice to package and promote new AI products for health systems, hospitals, health plans, pediatrics, federal government, health plans, and international patients:
Right.AI is a Gartner Consulting solution that streamlines enterprise AI governance by guiding stakeholders through use case ideation, prioritization, and risk assessment using agentic AI and proprietary frameworks.
Built to bring clarity and control across the AI lifecycle, it helps leaders make smarter, faster decisions on which initiatives to fund, scale, or retire.
AI for Healthcare is a Gartner Consulting solution that helps healthcare organizations cut administrative costs and improve customer care through secure, AI-driven assistants that deliver real-time, accurate responses.
Design and Product Leadership
Virgil provides design and product leadership across the core capabilities required to build scalable, AI-enabled healthcare platforms.
Consumer Healthcare Product Design
Designed mobile, web, and AI-enabled healthcare platforms, guiding patients through provider discovery, prescription access, and care navigation across complex payer and provider ecosystems.
AI-Enabled Healthcare Experiences
Designed AI-driven healthcare interfaces, including conversational triage agents, predictive care navigation tools, and decision-support platforms, improving patient access and operational efficiency.
UX Research & Experimentation
Established research operations and experimentation pipelines, including patient panels, usability testing, journey mapping, A/B testing, and behavioral analytics informing continuous product optimization.
Design Systems & Platform UX
Built and scaled enterprise design systems and platform UX frameworks, enabling consistent digital experiences across mobile, web, conversational AI, and healthcare workflow applications.
Design Organization Leadership
Led multidisciplinary teams of 20-40 product designers, UX researchers, engineers, and content strategists, delivering consumer healthcare products for payers, providers, and life science companies.
Product Strategy & Platform Economics
Led product platform strategy and roadmap, commercialization, and value creation across AI-enabled healthcare SaaS platforms serving patients, payers, providers, and pharmaceutical companies.
HGS Business Growth Surpassed Revenue Targets
“Virgil’s design and product leadership helped us surpass our annual revenue targets. His team achieved a 5.7 to 1 ROI.”
Annual company revenue for the last fiscal year hit $756M, exceeding the target by over 10%.
Total Annual Revenue Supported
Portfolio Revenue Growth
Digital Health Product Platforms
Designing the Digital Infrastructure of Modern Healthcare
Virgil builds AI-enabled platforms that help healthcare systems deliver care more efficiently, expand access to treatment, and improve patient outcomes at scale.
