HEALTHCARE IT CONSULTING
Technologies to Humanize Healthcare
Virgil provides objective, research-based IT consulting
Helping payers, providers, and life science companies reduce costs and improve outcomes
As Managing Partner of Gartner Consulting Healthcare, Virgil implements proven frameworks, methods, datasets, and benchmarks across a wide range of IT consulting capabilities.
Previous Client Engagements at HGS
Previously, as the Chief Digital Officer of HGS (2016-2024), Virgil partnered with hospitals, health plans, and life science companies to achieve their digital transformation objectives.
“HGS is a superb partner to work with.”
“Their vision and strategy are completely aligned with ours, which makes our partnership harmonious.”
“The entire team is client-centric, driven, and a joy to work with.”
Gartner Peer Insights
Virgil provided strategic consulting for Anthem’s “next-generation” member engagement platform, including the development of personalized, nurse triage AI chatbots.
He also worked specifically on Anthem AI’s “Precision Insights Program (PIP),” a personalized medicine application that predicts the optimal efficacies of different diabetes medications for individual patients – based on anonymized data from Anthem’s 45 million members.
Through a strategic partnership, Virgil consulted on the application strategy, analytics, IT platforms, and program management of Kaiser’s diabetes prevention and obesity management programs.
Among other projects and initiatives, Virgil worked on the strategy, people, processes, and technologies needed to ensure consistently accurate and high-quality nurse reviews of inpatient prior authorizations.
Virgil led the process of deepening the client relationship from CX delivery to a digital consulting engagement. HGS delivered $12M in efficiency savings and 15%-20% in productivity improvements.
Through application transformation, analytics, infrastructure, and other solutions, HGS consultants re-imagined the benefit configuration process. A new case review tool prevented nearly all escalations to brokers due to missing information. RPA helped to reduce touch time from 480 minutes to only 30 minutes. We reduced re-working by 95%.
Medical Avatar’s “Healthy Selfie” for Underserved Communities
A wellness platform powered by XR and AI that helps people with chronic conditions visualize and achieve their health goals
Outcomes
- 75% of participants reduced A1C out of 77,942 total members
- 98% engagement rate with quarterly retention exceeding the company’s wellness program benchmarks:
– 65% first quarter
– 50% second quarter
– 45% third quarter
– 40% fourth quarter - 28% overall adherence improvement for patients taking A1C medications
- 3:1 ROI (Colorado State University study, 19,538 participants)
U.S. Patent No. 10037820
- System and Method for Managing Past, Present, and Future States of Health Using Personalized 3-D Anatomical Models
- Virgil Wong and Jessica Lacson, Inventors
- Granted by the U.S. Patent and Trademark Office on March 12, 2013
- Patent Listing
Weill Cornell Medicine’s Environmental Geriatrics
A grant-based XR project to train caregivers of seniors with cognitive and mobility issues and vision-impairment
This XR training module helps caregivers see how a home environment can appear to a person with cataracts, glaucoma, macular degeneration, or diabetic retinopathy (at different levels of severity). The caregiver can then make adjustments in the space to avoid falls and help with mobility and navigation.
The Environmental Geriatrics course includes dozens of XR modules to help caregivers better empathize with seniors while optimizing their living spaces. Virgil led the digital/XR team (including Josh Hester, designer, and Mike Sachs, PM), collaborating with Rosemary Bakker, Research Associate in Gerontologic Design at Weill Cornell Medicine.
XR Skullbase Neurosurgery Training
A haptic, mixed-reality surgical training and interactive virtual dissection
This XR system simulates skull base neurosurgery procedures, including haptic feedback and assessment of surgical performance. It has trained 200 neurosurgeons from 57 countries via the skull-base fellowship, combining cadaveric work and VR simulation. Virgil led the team supporting Dr. Antonio Bernardo with digital services for this program.
Outcomes
- +58.8% average skills improvement
- +80.4% improvement in skull-base navigation
- 98.5% would recommend the program
- High school and college students from underserved communities inspired to pursue medical and surgical careers
Engagement Team
Virgil leads a cross-disciplinary team of seasoned experts to ensure a highly collaborative approach when delivering our effective, practical, and rapidly achievable solutions.
Team members may include:
- Strategy Consultants
- Change Management Specialists
- Technology Consultants
- Data Analytics Experts
- Financial Analysts
- Risk Management Consultants
- HR Organizational Development Consultants
- Legal/Regulatory Advisors
- IT/Technical Support Staff
- Project Coordinators
HGS Business Growth Surpassed Revenue Targets
“Virgil’s strategic account planning helped lead us to surpass our annual revenue targets. And his team achieved a 5.7 to 1 ROI.”
Annual company revenue for FY23 hit $756M, exceeding our target by over 10%.
Total Annual Revenue Supported
Portfolio Revenue Growth
Comments or Questions?
Look forward to hearing from you!